// Platforms & Partners
Technology I work with daily
DNS Expertise
Domain Name Registrars
A sleeves-rolled-up customer care and operations leader with more than a decade in the hosting and domain world. I build support teams that customers rate, agents enjoy, and businesses grow on.
Care teams work best when the person running them still answers tickets, sits in on the tough calls, and knows the tooling inside out.
Stood up care operations from scratch — people, process, tooling and culture — and rebuilt ones that had lost their way. End-to-end ownership of the full support function.
Took struggling satisfaction scores and made them a strength, by fixing the causes rather than gaming the survey. Sustainable improvement, not vanity metrics.
Treated retention as a care problem first. Customers stay where they're looked after; the numbers follow. Proactive intervention, not reactive firefighting.
Consolidated messy multi-channel setups into systems agents actually enjoy using. Fewer tabs, faster answers, happier teams, better outcomes.
Deployed AI chatbots designed to genuinely help customers, not fence them off from a human. Automation that supports the team rather than replacing it.
The person running the team should still answer tickets, sit in on the tough calls, and know the tooling inside out. That's not a management style I read about — it's the only way I've ever done the job.
I've spent over a decade in the web hosting and domain name industry, which means I know the products, the registrars, the renewals dramas, and the DNS rabbit holes that care teams in this space deal with daily.
From rebuilding support functions and turning around CSAT scores to brokering premium domain acquisitions and architecting DNS at scale — I bring a rare combination of operational leadership and deep technical expertise.
Based across the UK and Australia, I operate as an extension of your team, not a middleman — whether it's a care function that needs rebuilding or a domain that needs the right home.
The care leadership and the domain expertise aren't separate things — they grew up together. Managing support for hosting companies means living inside DNS records, registrar transfers, and renewal workflows every day. That hands-on product knowledge is what makes the care work better, and it's what makes the domain services sharper.
That domain-world depth is always on tap: brokerage, acquisitions, portfolio management, DNS architecture, and everything in-between.
A full suite of services covering every aspect of the domain lifecycle.
Discreet negotiation and acquisition of premium domain names on your behalf. Experienced in high-value transactions, competitive bidding, and cross-registrar deals.
Strategic identification and securing of domains that align with your brand, business, or investment goals. Research, outreach, negotiation, and closing — end to end.
Ongoing management of domain portfolios — renewals, registrar consolidation, DNS configuration, expiry monitoring, and strategic pruning to maximise value.
Expert DNS configuration, zone management, DNSSEC, email authentication (SPF, DKIM, DMARC), propagation troubleshooting, and cloud DNS architecture.
Seamless domain transfers between registrars, including bulk migrations, auth code management, and post-transfer DNS verification. Zero downtime, every time.
Market-informed domain valuations for buying, selling, or portfolio assessment. Strategic advice on TLD selection, brand protection, and defensive registrations.
Open tools built for anyone working with domains. No login, no tracking — just fast answers.
WHOIS and RDAP results side by side. One search, two protocols, the full picture on any domain.
whois.mcleary.eu →Query DNS records for any domain — A, AAAA, MX, TXT, CNAME, NS, SOA and more. Fast propagation checks.
whois.mcleary.eu/dig →Internationalised domain name encoding and decoding. Convert between Unicode and Punycode instantly.
whois.mcleary.eu/idn →Quick lookup
Whether it's a care function that needs rebuilding, a CSAT score that needs rescuing, or a domain that needs the right home — start a conversation.
Send an email and I'll be back to you within 24 hours. Whether it's care leadership, domain expertise, or both — let's talk.